Shipping policy

Last Updated: 18 July 2026

Thank you for shopping with TheLumet.

We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.

Estimated delivery times are:

Delivery times are estimates and may vary due to weather, customs clearance, or courier delays.

Shipping charges are calculated at checkout based on your delivery address and the size or weight of your order.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Once your order has been shipped, you will receive a tracking number by email (where available) so you can monitor your delivery.

While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

We will work with the shipping carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

If you have any questions about your order or our shipping policy, please contact us:

Loupra

Email: Thelumet@gmail.com