Refund policy
Last Updated: 18 July 2026
At TheLumet, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- Personalized or custom-made products
- Gift cards
- Digital products
- Live plants or perishable goods (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We will arrange a replacement, exchange, or full refund where appropriate.
Return Shipping
- If you change your mind, you are responsible for the return shipping costs.
- If we made a mistake or the item is faulty, we will cover the return shipping costs.
Refunds
- Refunds are processed after we receive and inspect the returned item.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Your bank or payment provider may take additional time to complete the refund.
Exchanges
We replace items only if they are faulty, damaged, or you received the wrong product.
Order Cancellation
Orders can be cancelled before they are dispatched. Once shipped, our standard return policy applies.
Contact
For all return or refund requests, please contact us:
Email: thelumet@gmail.com
Please include your order number in all correspondence.